HandyCrew Booking & Deposit Policy
We’re excited to help with your project and want every visit to run smoothly.
To make sure we reserve the right time and resources for you—and for all our customers—please review the following booking policy.
1. Deposit & Scheduling
A non-refundable deposit is required when you book.
This deposit secures your timeslot and ensures a team member is scheduled specifically for your job.
Why it’s non-refundable:
When we reserve a slot, we turn away other paying customers for that time and prepare our technician to handle a wide variety of possible tasks. Their time and preparation are valuable, and the deposit helps cover those commitments.
2. Rescheduling
Need to change the date or time? No problem—just let us know at least [insert notice period, e.g., 24–48 hours] in advance.
We’ll happily move your appointment to another available slot, and your deposit will carry over.
3. Cancellations & No-Shows
If you cancel completely or we can’t access the work site at the scheduled time, the deposit is forfeited.
We appreciate your understanding that this protects our team’s time and allows us to keep serving everyone fairly.
4. Project Details
The more details you share—photos, measurements, special instructions—the better we can plan and bring the right tools and materials.
Our technicians arrive prepared for a range of tasks, so good information helps them work efficiently for you.
5. Diagnostic Effort & Follow-Up
During your booked timeslot, our team member will make every reasonable effort to diagnose and resolve the issue on the spot.
If the problem requires additional time, specialized parts, or a more in-depth solution, we will gather all necessary details—including photos, measurements, and any other observations—so that a longer follow-up appointment can be scheduled to complete the repair.
6. Timing & Delays
We aim to arrive within the scheduled window, but traffic, weather, or unexpected job conditions may cause delays.
Your technician will stay in touch if timing changes.
7. Additional Work
If you request extra tasks beyond the original scope, we’ll provide an updated estimate before proceeding.
Thank you for understanding
Your cooperation helps us give every customer the attention and quality they deserve. By paying the deposit, you confirm you’ve read and agree to this policy.
Other Policies:
Other Important Information
Item for review
Detail
Work space/time
-Ability to operate loud machinery in the building between 8am and 5pm is assumed.
-Exterior space, either a lawn or a cleanable concrete/asphalt surface for use in wet sawing tile is mandatory for completion.
-Other dump space for cleaning paint brushes, etc. also assumed
-Access to water and restroom for employees on site is assumed
Materials Pricing
Price for materials assumes pricing as estimated at time of contract. Contract can be adjusted for materials increases above 5% at time of actual purchase.
Finish materials allowances: This is a maximum price allocated for these items, client will be charged accordingly if selected finishes exceed this amount, but will not be refunded for bid price difference if below this amount. This allows for shared expenses regarding ordering, shipping, etc. The most cost efficient option for the client is to find items which are almost exactly at allowance including tax.
Sign usage
Client grants Broadhead Construction the right to install a temporary “Built By” Type sign with Braodhead Construction’s Logo, Contact Information, etc. within easy view of the street on the property work is to be performed on. Sign will be removed by contractor at end of contract. Sign maximum size: 6’x6’ plus posts.
Change Orders [Time and Materials Default]
Emailed, text, or otherwise written affirmative changes to this contract which deviate from the original text and will incur more expenses will default to the fee schedule described here in the section “BILLING EXPLANATION FOR TIME AND MATERIALS ITEMS”. Client agrees to this form of contract addendum. If client desires a new bid for change orders Broadhead Construction will provide one.
BILLING EXPLANATION FOR TIME AND MATERIALS ITEMS (T&M)
M
Apprentice 1: Entry level-2 years of experience in the construction trades
$65/hr
Apprentice 2: Entry 2-4 years of experience in the construction trades
$75/hr
Journeyman 1: Remodel Tradesman with 4 or more years of experience in residential construction. Can skillfully employ all carpentry skills, basic electrical, plumbing, tile and sheetrock.
$85/hr
Journeyman 2: Remodel Tradesman with 6 or more years of experience in residential construction. Can skillfully employ all carpentry skills, basic electrical, plumbing, tile and sheetrock.
$90/hr
Supervisor: Remodel Tradesman with 6 or more years of experience in residential construction. Can skillfully employ all carpentry skills, basic electrical, plumbing, tile and sheetrock. Also executes general managerial oversight, layour, basic bookkeeping, billing, etc.
$115/hr
Other Trades: Rarely, other trades professionals or sub-contracted companies may be employed to produce a maximum quality product. If this is the case, a bid, estimate or time and materials contract will be obtained by Broadhead Construction to provide the service requested by client. If so, a 15% commission will be added by Broadhead Construction to the gross price of the subcontract for the service.
15%
Billing: Client will be billed Bi-weekly for T&M Services provided. No premium is added to materials purchased and client will receive exact rate as contractor for all materials purchased. A delivery/gas fee will however apply of $1.00/mile and labor time for purchase and transport of all materials.
Bi-Weekly Billing, $1/mile for material transport
Unspecified Materials and Components
-Any materials not specified in this contract, but which fall under the specific description of component to be installed by Broadhead Construction will default to “Economy Grade” material. “Economy Grade” will be defined as an item which can easily be purchased off the shelf at the nearest general hardware store to the jobsite. If any other type of material or component grade is desired it must be specified in the contract before signing, otherwise a change order will be necessary.
PROGRESS PAYMENTS:
Material Delivery/Stage Order
Prompt payment is due when a specific stage is completed, and/or when specified materials are delivered. Failure to produce prompt payment can lead to a delay and sometimes a significant delay or in extreme cases the inability for Broadhead Construction to perform the contract.
“Prompt payment” will be defined in this contract as 1 week maximum from due date.
Material Deliveries can take place out of specific order in the “Stages” section of the progress payment schedule. An example of this could be that the Materials for Stages 1-4 are all ordered at the same time for ease of service. If they all arrive at the same time, rather than before each individual stage, the cost of the materials is still due upon arrival.
Sometimes, Stages can also be performed out of order. If this is the case, the progress payment is due when the stage is performed.
Timeline
Estimated Times can vary based on but not limited to: Weather, Illness, Ready Availability of Materials and Components in the Supply Chain, Family Emergencies, Natural Disasters, Etc.
Broadhead Construction is not liable for timeline delays due to any of the above or any delays caused by lack of performance or delayed performance by subcontractors.
Paint/Texture Match
-For exact paint matches to existing structure, original paint cans with visible label must be provided.
-Matching of existing texture is done to industry standard, but do to the nature of gypsum texture, an exact match is not guaranteed.
Asbestos Abatement/Testing
-Bid assumes no knowledge of asbestos presence in building. Owner of building assumes all liability for asbestos testing and abatement.
Lead Abatement/Testing
-Bid assumes no knowledge of lead presence in building. Owner of building assumes all liability for lead testing and abatement.
Restroom, Water and Utility Use
-Bid assumes that all employees and subcontractors of BROADHEAD CONSTRUCTION will have access to any functional restrooms onsite if applicable. Also access to all interior and exterior water sources.
All utilities needed on site by contractor are assumed to be made available by client, and all expenses for such paid by client.
Product Warranty
Broadhead Construction does not provide any type of warranty for finished materials, especially those purchased or otherwise provided by a client. All instruction manuals will be followed as closely as possible for installations, however it is noted that modern manufacturing does not always allow for practical installation when a product is engineered. This goes especially for imported products. We will install products with our upmost capacity as craftspeople to provide the best product experience we can, even if that means having to modify a product onsite and voiding a warranty. The client accepts all of these things in advance by signing this contract.
Measurements and Colors
All measurements provided in this contract or supplementary documentation are approximate. All color descriptions are understood to be subjective to Broadhead Construction’s professional interpretation, unless specific product codes are in contract.
Applicable Permitting
This Bid assumed that the homeowner will be attaining the required permitting from local city and county jurisdictions. Price does not include any city or county fees associated.
MECHANICS LIEN WARNING
Anyone who helps improve your property, but who is not paid, may record what is called a mechanics lien on your property. A mechanics lien is a claim, like a mortgage or home equity loan, made against your property and recorded with the county recorder.
Even if you pay your contractor in full, unpaid subcontractors, suppliers, and laborers who helped to improve your property may record mechanics liens and sue you in court to foreclose the lien. If a court finds the lien is valid, you could be forced to pay twice or have a court officer sell your home to pay the lien. Liens can also affect your credit.
To preserve their right to record a lien, each subcontractor and material supplier must provide you with a document called a ‘Preliminary Notice.’ This notice is not a lien. The purpose of the notice is to let you know that the person who sends you the notice has the right to record a lien on your property if he or she is not paid.
BE CAREFUL. The Preliminary Notice can be sent up to 20 days after the subcontractor starts work or the supplier provides material. This can be a big problem if you pay your contractor before you have received the Preliminary Notices.
You will not get Preliminary Notices from your prime contractor or from laborers who work on your project. The law assumes that you already know they are improving your property.
PROTECT YOURSELF FROM LIENS. You can protect yourself from liens by getting a list from your contractor of all the subcontractors and material suppliers that work on your project. Find out from your contractor when these subcontractors started work and when these suppliers delivered goods or materials. Then wait 20 days, paying attention to the Preliminary Notices you receive.
I agree to pay the above disclosed amount for the performance of the work described therein. I have read all of the disclosures. I have read, understood and agreed to all of the pages of this document. I understand that no work will be done that is not explicitly described in this bid. I understand that this bid price is good for only 2 weeks once sent by contractor, and unless signed may be subject to an increase. I am legally allowed to authorize this work and am jointly and severably liable for the performance of this contract.